Refund & Cancellation Policy

1. Cancellation

You may cancel your Orchard Reach subscription at any time through your account settings or by contacting us at info@orchardreach.com. Cancellation takes effect at the end of your current billing period. You will continue to have access to the Platform and all features of your plan until the end of the paid period.

2. No Refunds

All subscription fees are non-refundable. This includes monthly subscription fees, annual subscription fees, and any fees for add-on services. By subscribing to a paid plan, you acknowledge and agree that all sales are final. The Platform is intended for business customers; by subscribing you confirm you are acting in a business capacity.

3. Credits and Credit Packs

One credit is consumed per email submitted for sending on your behalf. Credit packs are one-time prepaid purchases and, like subscription fees, are non-refundable. Credits have no cash value and are non-transferable. If you cancel your subscription, any unused credits remain spendable until they are exhausted, after which access to Platform features that require credits ends. If we terminate your account for breach of our Acceptable Use Policy, any unused credits are forfeited. Credits are not forfeited if we close your account for any other reason.

4. Discretionary Exceptions

Orchard Reach may, at its sole and absolute discretion, issue a partial or full refund in exceptional circumstances, including but not limited to:

• Verified and sustained service failures attributable to Orchard Reach that materially prevented you from using the Platform;
• Billing errors resulting in overcharges;
• Cancellation at any time before your first cold email is sent. New sending domains must be warmed and aged before they can carry real volume, so there is a period after signup during which no cold email goes out on your behalf. If you cancel before your first cold email is sent, you are entitled to a full refund of the amounts paid for that period.
• Early cancellation within the first 14 days of a new subscription, evaluated on a case-by-case basis.

Domain warmup and when sending starts. Where we provision a new sending domain for you, your first cold emails typically go out approximately three to four weeks after signup. Two independent constraints apply: a graduated warmup that builds your domain's sending history, and mailbox providers' own domain-age filters, which distrust recently registered domains regardless of how they are warmed. Billing begins at signup and is not deferred; credits you do not use during this period are not forfeited and roll over. The full-refund-before-first-send right described above exists precisely so that this wait carries no financial risk to you.

Any refund decision made by Orchard Reach is final and does not establish a precedent, entitlement, or obligation for future refund requests. Refund requests should be directed to info@orchardreach.com.

5. Data Export

Following cancellation, you will have 30 days to export your data from the Platform. After this 30-day window, your data will be deleted in accordance with the retention periods specified in our Privacy Policy. We recommend exporting all necessary data before your cancellation takes effect.

6. Account Termination by Orchard Reach

If your account is terminated by Orchard Reach due to a violation of our Terms of Service, Acceptable Use Policy, or Anti-Spam Policy, no refund will be issued for the remaining subscription period. You will still have 30 days to export your data unless the violation involves illegal activity, in which case data may be preserved for legal purposes.